I purchased a Bullfrog X7 series spa from Best Hot Tubs in May 2019 during a memorial day sale. Back then I was still planning a major backyard renovation and knew I wouldn’t need the spa for months. Keith offered to take a deposit, order the spa and hold it in their warehouse indefinitely at no extra charge until I was ready for it. In November, I called Keith and scheduled my delivery for the end of the month which was no issue. Upon delivery, there were a few minor cosmetic issues that technician Matt took care of at no charge to my satisfaction. Matt was very helpful in setting up the spa and the first dose of chemicals. I’ve been using the spa for a month now and I love it. It has no problem maintaining temperature in the cold winter weather and the chemicals are easy to maintain with the Frog @ease system Keith recommended. I am a new spa owner and had many questions during the first 2 weeks of use. Keith was easy to reach via email and responded within minutes even on his days off and after store hours. I really appreciated that high level of customer service. I would definitely recommend Best Hot Tubs if you’re in the market for a new Spa. Thanks, guys!