I was looking to purchase a Bullfrog Spa based on some research and some recommendations. I contacted Bill and the process was as easy as can be. He is knowledgeable, friendly and polite. I ordered the Bullfrog in October and received it in December of 22. I was not ready to install it until June of 23 due to construction of my new backyard. When I was finally ready to use it, I called Bill and asked him to send his crew over to install the cover lifter, connect the wifi component and give me a little education on owning a spa. Diego came to my home exactly when scheduled and was a pleasure to deal with. Diego did everything he had to do and shared with me a lot of his knowledge of basic maintenance, cleaning, chemicals, etc. He even told me that whoever designed my lift up deck is a genius. (I will take credit for the idea, but give my contractor credit for the details.) He was so impressed that he took pictures and was going to show people how to build a deck around the tub while making access to guts of the tub easy.
Service after the sale is very important in this business and so far they have delivered. I give Bill, Diego, and the team at Best Hot Tub my highest recommendation.