I am extremely pleased doing business with Bill and his staff at Long Island Hot Tub. The first sign of my good experience was their “low pressure” approach to making sure that you were well educated and informed about your choices for a spa. I did a lot of research and found that their level of knowledge of their product lines and competition allowed me to make a very well informed and productive decision in my choice of the Bull Frog Spa.

It is in the area of Support where they really shine and makes the difference in WHO you buy from. Upon turning the spa on we had some challenges. The circuit breaker was consistently triggering. Bill and Dave spent considerable and diligent time helping to diagnose the problem and consistently provided me with the assurance that the Bull Frog Product was generally without issues. After careful diagnosis, Bill and Dave uncovered that the circuit breaker was not wired exactly to spec by the electrician and provided a path for remedy. When we moved the wired everything worked perfectly.

The level of service I received from the two top people at this company went beyond the norm. Their attention to my challenges; the investment in time and energy; their expertise and diagnostic/service ability were all top notch. Most of all I found their level of caring for the customer to be something that is missing from most of the purchases we as consumers make today.

I felt that doing business with Long Island Hot Tub allowed me to maximize my Hot Tub purchase and experience. I highly recommend doing business with them
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Response from the owner8 years ago
Thank you Chris, we appreciate the kind words. Please call us anytime you need us.
Bill- Long Island Hot Tub