So you have decided to get a hot tub. You know you’ll enjoy it. You may even have had one before. But quality items like this can be pricey. So what do savvy purchasers usually do? They go online and search out the best deals.
“It’s true that you may find a cheaper deal on the internet than at a hot tub showroom. It’s easy to promote a great deal if you never have any intentions of delivering it, or fixing it if need be, or accepting a return if there’s a real problem.”
A good example of what Bill is talking about took place a few years ago in San Francisco, when it required a local news station (ABC 7 News) to step in and publicly embarrass the seller into fulfilling a paid order for a $4,000 hot tub.
The Bay area couple had an older hot tub model and they wanted a newer one. The wife went online. The company she found offering a good deal had the name “Direct” in it. This suggested a tie to product manufacturer. After forking over full payment, the hot tub was due for delivery in December. But it didn’t come. Emails announcing delays began. It was coming in February. March. April. When summer arrived, the couple still didn’t have their hot tub.
After much aggregation, the couple demanded a refund but were abruptly refused. The owner of the “Direct” company had other companies it turns out with an F rating with the BBB. So as a last resort, they turned to their local news station. After the public outing, it was discovered others had been scammed as well and in order to prevent more problems for himself, the seller relented.
This story turns out well in the end. The company gave the couple — and the others — the hot tubs they paid for.
“But you don’t want to have to count on your local news — no offense meant to our terrific local news people. Because sometimes even public embarrassment isn’t enough to move the unmovable,” says Bill.
“Best Hot Tubs, for example, is an official distributor of Bullfrog Spas. When people work with us, be it at our Farmingdale, Westbury or Windham, NY showrooms, they are not only working with people directly connected to the manufacturer, they are working with a family business which is also standing by the products we sell.”
Bullfrog Spas is so proud of the satisfaction of its customers, it showcases updated testimonials regularly on their main web page. Below are some recent positive reviews the manufacturer received:
Expensive but worth every dollar
Bullfrog Spas Model A5L
Best spa we’ve ever used. We hope the build quality and product support will remain high for many years. — Gary R.
Absolutely love my Bullfrog spa
Its been just over a year now that I’ve had my Bullfrog R7L spa and we absolutely love it. Its easy to maintain and the switchable positions of the JetPaks make cleaning them out and switching them and switching lounging orientation easy. — Geoffrey W.
Love the tub & the service!
We bought our R7L tub in Feb. 2013 after a major car accident and never had any problems with it until this year. Needed a part replaced (motherboard) and it was still under warranty. Service was awesome! –M.J.
Now! For a another review, check out the photo below of a happy Long Island extended family; our client bought a Bullfrog Spas X model from us not too long ago.