“A lot of people worry whether the technician they call to repair their hot tub will know their stuff,” says Best Hot Tubs owner Bill Renter. “People aren’t sure how to tell who to choose. ”
One way to be confident that a technician can handle your hot tub model and the particular problem with your spa is to check whether or not the tech is “certified.”
For example, more and more, Best Hot Tubs has been getting calls for repairs from people who own spa models different from the Bullfrog Spas models we sell. In order to ensure that our technicians could meet the needs from an ever-growing range of demands, we sent two of our key techs to an established and state-recognized certification course.
The curriculum Bill chose was offered at a recent pool and spa expo in Atlantic City by the prestigious Association of Pool and Spa Professionals (APSP). He knew this certification course would be by no means casual.
It was an intensive 3-day program providing detailed instruction, hands-on practice, and a final exam.
One of the Best Hot Tubs’ technicians who attended, Hunter Armstrong, says he gained a good deal from the classes.
Already expert in the maintenance and repair of Bullfrog Spas (the model Best Hot Tubs specializes in), at APSP’s course he also learned about the workings of other manufacturers.
“We were taught a good deal about a variety of different hot tubs,” says Hunter, “so I’m much more confident in handling all types of spas.
“We also learned more specifics about the chemicals used in keeping hot tubs sanitized — for example, how to guarantee good water quality. Plus, we got to do a lot of networking which will be helpful in the future.”
APSP’s Vice President of Technical & Standards, Carvin DiGiovanni, explains that the difference in the skill level of a certified technician is they have become very well versed in the most common problems when trouble shooting.
“Once a technician gets our certification, they are able to prove to prospective clients that they are trained in the technology of hot tubs. This is different from just having experience,” adds DiGiovanni.
“All spas have blowers, power packs, disinfection equipment — but those who have passed our course have learned to troubleshoot these from a generic point of view. They aren’t limited to one type of hot tub,” DiGiovanni continues.
“It also shows that the organization you are dealing with is one of quality. Such a company has spent time and expense to ensure their people are well trained.”
Today’s photos are courtesy of the Association of Pool and Spa Professionals. The APSP course our technicians attended was held at the 2018 NorthEast Spa & Pool Association’s (NESPA) Pool and Spa Show in Atlantic City.