Not long ago, a new Best Hot Tubs customer, Matthew Chernaski, bought Bullfrog Spa’s X6L model at our Windham, NY, showroom.
“The model he chose is a great sporty version that saves space while being very versatile,” says Best Hot Tubs’ Bill Renter.
“Despite its smaller size, and budget-friendly pricing, the spa still provides Bullfrog’s famous intense hydrotherapy and even boasts a lounger as well as corner captain’s seats.”
So we had a happy new customer.
However, as many may be aware, the weather in the Catskills can get pretty cold in winter. And one day when Matthew went to check on his hot tub he discovered that the water had started to freeze.
“I called Best Hot Tubs where I bought the tub the past summer and Jack was at my house within an hour. He assessed the situation and it turned out that the power to the tub had failed.
“Racing against time, as the water began to freeze more and more, Jack was on the phone with Bill [Renter] the owner for a good couple of hours trying to save the tub.
“Jack went and got hot air blowers and other equipment to try to heat up the plumbing as well as the water to stop it from getting worse. The situation stabilized that night and Jack instructed me to call my electrician to reestablish power to the tub; once the power was reestablished, the water would be able to flow through the tub and they would better be able to test the internal components of the tub for damage.
“The electrician came out the next morning and fixed the power. Jack and I were on the phone constantly and once the electrician left, Jack and his team were immediately back out at my house melting the water that had frozen overnight as well as testing the tub for damage.
“Luckily, the tub had no damage and was saved. I can’t thank Jack and Bill and everyone at Best Hot Tubs for their immediate and professional, knowledgeable and incredible service. Once you buy a tub from them, they treat you like you are their only customer. What an incredible experience with incredible people!
“I bought the tub from Best Hot Tubs for this very reason – when something goes wrong, they responded immediately and averted a disaster for me.
Thank you so very much Bill and Jack and everyone at Best Hot Tubs!”
— Matthew Chernaski
There’s More To Hot Tub Service Than Emergencies
Whether your hot tub is located at a rental property or in your own backyard, you want it operating well and the water pristine.
“So the question is who should be the one to keep it in optimal shape,” says Bill Renter, owner of Best Hot Tubs and Weekly Hot Tub Service.com.
“For many, the answer is someone other than the busy hot tub owner. Beyond purchasing a superb quality hot tub, which we offer, it a great relief to learn you can have experts like us worry about its water quality and full maintenance — no matter the weather.”
Even hot tub owners who did not purchase their spa through Best Hot Tubs are signing up for our service. “Our team is able to provide this service more broadly on most makes or models.
This is one reason why we’ve created this special website dedicated to weekly hot tub maintenance, where hot tub owners can easily sign up day or night —www.weeklyhottubservice.com.”
In addition to our dedicated service website, you can contact us directly and get your service plan in time as a holiday gift.
FARMINGDALE, NY: 1050 Broad Hollow Rd | Farmingdale, NY 11735
WESTBURY, NY: 453 Old Country Rd. | Westbury, NY 11590
WINDHAM, NY: 5354 Route 23 | Windham, NY 12496