Best Hot Tubs didn’t set out to be one of the best spa problem solvers in the New York area. It just happened: one challenge at a time.
All types of problems have come up, sometimes before we could supply someone with a new hot tub. For example, removing a client’s old hot tub that was wedged so tightly in-ground took a lot of creativity to remove it.
“Sometimes it’s the deliveries of the new spas that require problem solving,” says Bill Renter.
“As hot tubs have grown in popularity — and grown in size — getting them on to some properties can be a real test of our skills. But when you’re committed to seeing a job done well, an answer is always found.”
Another issue is when we are called to break down a hot tub for removal. “There are times when, to their surprise, we’re happy to tell clients that we can repair the old hot tubs they thought were unfixable. Again, we come up with the best solution for the client.”
Sometimes, all a hot tub owner needs is someone to maintain their spa and keep it in good working order.
“We take our service obligations seriously and maintain our clients’ spas in all weather — even shoveling snow to the hot tub so the client doesn’t have to.
But don’t take just our word for our problem solving abilities. After our below photos highlighting some of the challenges Best Hot Tubs has solved for clients, we have a terrific hot tub repair review from a happy client.
Not everyone has a property that offers easy access for a large hot tub.
Stage 1 of City Delivery (above left): Where there’s a will…there’s a way. How about this Best Hot Tubs New York City Bullfrog Spa crane installation a while back — at 69Th & Central Park West.
Stage 2 of City Delivery (above right) — Got spa to a resting area where it could be hiked up to the right level.
Stage 3 of City Delivery (right) – There are views…and there are VIEWS. One of our spas installed on a rooftop in NYC.
Catskills, NY, delivery:
Hot Tub Service
Whatever the weather, we are there to maintain your spa. This short video taken in Fire Island, NY, shows us servicing a hot tub in miserable weather. With a Best Hot Tubs service contract, you don’t have to ever worry about the weather. We do!
Here’s the review we promised: More testimonials are available on our web page:
“I called Best Hot Tubs where I bought the tub the past summer and Jack was at my house within an hour. He assessed the situation and it turned out that the power to the tub had failed.
Racing against time, as the water began to freeze more and more, Jack was on the phone with Bill [Renter] the owner for a good couple of hours trying to save the tub.
“Jack went and got hot air blowers and other equipment to try to heat up the plumbing as well as the water to stop it from getting worse. The situation stabilized that night and Jack instructed me to call my electrician to reestablish power to the tub; once the power was reestablished, the water would be able to flow through the tub and they would better be able to test the internal components of the tub for damage.
“The electrician came out the next morning and fixed the power. Jack and I were on the phone constantly and once the electrician left, Jack and his team were immediately back out at my house melting the water that had frozen overnight as well as testing the tub for damage.
“Luckily, the tub had no damage and was saved. I can’t thank Jack and Bill and everyone at Best Hot Tubs for their immediate and professional, knowledgeable and incredible service. Once you buy a tub from them, they treat you like you are their only customer. What an incredible experience with incredible people!
“I bought the tub from Best Hot Tubs for this very reason – when something goes wrong, they responded immediately and averted a disaster for me.
Thank you so very much Bill and Jack and everyone at Best Hot Tubs!”
— Matthew Chernaski
Now there are occasionally things even Best Hot Tubs can’t solve — and it will require another’s expertise.
So. We’re happy to help with some bears if they’re the (right) kind. Just not the spa visitor on the (left).