Frequently Asked Questions

General Information

Check the Contact Us page on our website to find your nearest Best Hot Tubs Showroom.
Check the Contact Us page on our website to find your nearest Best Hot Tubs Showroom.
Check the Contact Us page on our website to find your nearest Best Hot Tubs Showroom.
Unpleasant odors don’t generally occur from chemicals themselves, but instead from the impurities. If your spa smells it is likely that your chemical levels need to be adjusted and spa water balanced. If your spa’s chemical levels are maintained correctly you should never have an unpleasant odor.
Please refer to the delivery/installation page of our website to answer all delivery questions.
A cart or dolly that can support at least 900 pounds is the best way to move your spa. Carpets can also be used to drag a spa on most surfaces.  Attention: Do not lift the spa on the door side because the door side cannot support the weight of the spa and you may break the door.
Every 3 to 6 weeks, depending on frequency of use and number of bathers, spray the filter off with a high-pressure garden hose attachment. Depending on use, a de-greaser or de-scaler is recommended every 4-6 months. Refer to the owner’s manual.
Wash monthly with water. Use a vinyl conditioner monthly to keep it looking new.
Best Hot Tubs sells a gel gloss cleaner that will not interfere with water chemistry. Recommended at the time of each spa draining.
Yes! Never leave a spa unattended while the cover is open due to safety issues. Also, it is recommended to keep spa covered at all times and the spa out of direct sunlight to avoid damage that may be caused by direct sunlight. Never leave an unfilled spa in the sun.
Winterization of your spa is not generally necessary unless you plan to be away for an extended period of time. When you are not planning to use the spa for six or more weeks, or when someone is not able to maintain the spa on a weekly basis, you should winterize the spa. To winterize, follow these steps:


WARNING: Prior to winterizing your spa, it will be necessary to Super Sanitize the spa water as per the instructions in the Water Chemistry section. This procedure will help prevent the growth of bacteria, algae and fungi in any areas of plumbing that may not be fully free of water after you drain your spa for its period of winterization.


  • Step 1: Drain the water.Step 1: Drain the water.
    NOTE: For Sport X Spas or Bullfrog Spas made before 2013 skip to Step 4
  • Step 2: For A or R Series spas. Open all lower valves on the JetPaks to allow the water to drain form each JetPak as you drain the spa. Once the water is completely out of the spa then close each JetPak valve before starting step 3.
  • Step 3: Use a wet shop vacuum to vacuum the plumbing lines by placing the vacuum nozzle over each of the lower jet faces in the spa. Lower jets are any at or below the bench seat area.
  • Step 4: Remove the drain plug from the pump(s), loosen all PVC pipe unions, and pump air-bleed valves in the equipment compartment. Replace plugs on heater pump. Do not replace the plugs on Pump 2. Tighten the unions or close the air-bleed valves until the spa is de-winterized.
  • Step 5: Clean the entire spa.
  • Step 6: Remove filter cartridge(s) and clean. Do not reinstall until they are completely dry.
  • Step 7: Secure the cover to the spa utilizing the tie downs and locking system. In areas where heavy snow is anticipated, place a large piece of plywood (or its equivalent) on top of the spa cover to assist in supporting the cover with the added weight of the snow. Remove snow off the cover following each snow storm.

WARNING: To avoid water from becoming trapped between the floor suction fitting and the filter pipe . Use a wet/dry vacuum to remove the remaining water out of pipe by placing the vacuum end over the filter hole. In a two-pump spa, first plug off one filter using a tennis ball then vacuum out the water. Or pour ½-1 gallons (5-9 liters) of RV antifreeze into the filter hole. NOTE: RV antifreeze is nontoxic and does not require evacuation at start up.


Spa De-Winterization


To de-winterize the spa, reverse the Winterization procedure. Refill to the water level mark.

WARNING: Whenever refilling the spa, it will be necessary to Super Sanitize the new spa water. Instructions are found in your Owner’s Manual.

Technical Information

Check the wiring requirements as stated in our Delivery/Installation section.
120v spas are only available on single pump, smallest 3.0 BHP motor.

Heat up and recovery time is longer with 120v spas (approximately 4x longer to heat than 240v spas).

120v spas can not heat while the high speed jets are running; this can be a problem in colder temperatures.

Advantage to 240v pump is that high-speed pump and heater can run at the same time.

Refer to the start up instructions in your owners manual.
The neutral wire from the spa to the breaker box must be wired into the breaker itself and not the bus bar. This is because it is not a dedicated 240v spa. If the neutral is wired to the bus bar, the breaker will instantly trip at power up.  Refer to wiring diagram.
If the spa is located in an area that is experiencing hot weather, it is normal to have the spa water temperature rise. Keep spa in economy mode, minimize filtration hours and open lid for heat escape. Never leave a spa unattended while the cover is open do to safety issues.  If OHH is displayed on the control panel, this means that the thermometer has detected spa water temperature above 110 degree F.
Alternate between high and low speed on the pump at least 6-7 times to purge the system.  The wet-end of the pump has a bleed valve, loosen this until all the air escapes and water starts to drip out or, loosen the union on the pump to let the air out until you see water. Do not attempt this while the spa pump is running. If this does not resolve the problem, please contact Best Hot Tubs.
If your spa’s pad is slightly sloped it will not affect the performance of the spa or its structure, however, there should be no dips, sags, or unevenness in the pad. Most patios are built to slope away from the house for drainage purposes. There should be no more than a ½” (1.27cm) slope in an 8‘ (2.44m) run. Do not use shims to level the spa, this could create tension on the spa shell which might result in damaging your spa.
Yes, make sure to have access to the equipment area (spa door). This is located on all Bullfrog spas underneath the top-side control. Allow ample room for drainage. Attention: Normal installation is covered under the warranty but removal from a deck is not covered under warranty.
Firm, solid, flat surface, cement is most common, synthetic concrete, pea gravel, pavers, railroad ties are other options. Click here for more information on spa foundation