Reviews from our Customers and Associates

I purchased my Bull frog hot tub five years ago from Best Hot Tubs in Farmindale
I have used the company for service from day one. The service cost is well priced and let’s one truly relax in hot tub worry free. I find a hot tub more difficult to maintain than a pool.
Hence the need for letting the experts take care of all. You don’t want to feel like you are in a washing machine full of soap. Their maintenance provides a crystal clear, soap free experience. After five years, I had a few issues which were addressed promptly and professionally. Circuit board immediately replaced and leak fixed. I received great service and care from Diego. He is so nice and so professional. Over the years, I have had dialogue with Bill Renter, owner of the company who really cares about his products and aims for every customer to be completely satisfied. You can get a tub with all the bells snd whistles or a generic tub from Best Hot Tubs and will still be treated equally and professionally. Keith McPartland is always ready to make sure that everything is taken care of. So if you want a great tub and great service then indeed go with best hot tubs in Farmingdale.

As a result of the shutdown, our buying process was a bit unusual. Safety was clearly the utmost concern of Best Hot Tubs, as we were required to make appointments, be alone in the showrooms (masked), and conduct any follow up business over the phone. Despite the fact that we had to wait 6 months for our Bullfrog Spa, (not the fault of BHT!), Bob never made us feel bad for our frequent follow ups to check status of our delivery. Our delivery was flawless, and follow up service has been very good. I’ve texted my ridiculous “newbie” questions, and have received nothing but patient responses. I would not hesitate to recommend the brand or the business. Bullfrog & Best Hot Tubs have our business for life. Thanks Bob! (And Bill!)

Bullfrog!! No issues, best hot tub on the market after researching the construction and price. Bob took cared of the rest and I was soaking right after delivery. Delivery guys were great because it wasn’t easy getting it into my space but they had the perfect innovated dolly to get the job done. No wonder the place is called Best Hot Tubs! it really is a beauty -thank you

I have to say I consider myself a tough critic and Bob was beyond amazing! Soooo patient, genuine and honest. He knew all of the information about the hot tubs and jet packs. He has a customer for life in us and he is an example of what excellent customer service is and should be! Thank you so much Bob, Bill (who is also fantastic!) and bullfrog spas ! If you are looking for honesty, no pressure and overall a wonderful experience – look no further! Best hot tubs is the place to go!

I want to commend the entire group at Best Hot Tubs in Farmingdale. I have the owner Bill’s number on my phone, he has returned every call i ever made. Keith at this location has always been there to help and advise me as necessary. This entire group are a 5 star support team. The Bull Frog i bought is one of the best investments i ever made. On Thanksgiving i had 6 people in it at 2am. What an addition to your home. Ridiculously easy to maintain and the cost to run is so low you wouldnt even know you had one. I highly recommend the bull frog and the team at Best Hot Tubs.

Bullfrog Hot Tubs and Bill Renter team of associates made it a pleasurable experience to purchase a hot tub. It has been one of the best investments we have made. Their knowledge and expertise is next to none. After having the tub for four years, their service and attention to detail is unmatched. One outstanding feature of the hot tub is low cost of electricity compared to other hot tubs due to the well designed insulation. I would highly recommend this company and their team of people when making you selection in purchasing a hot tub.

Bill Renter and the team at Best Hot Tubs were a pleasure to deal with. They helped us make the most appropriate selection and went all out in getting the product for us in a timely fashion and installed on time. They were especially great at supporting us afterward as we learned the ins and outs of ownership. Thanks Bill and team!

The fellows at Best Hot Tubs came to my house to re-position and hook up additional electric for me. They came when asked and did the work quickly and professionally. I would recommend using this company for your hot tub service needs.

 

 

Comment from Best Hot Tubs “Hot Tub and Spa Experts”

October 29, 2017

Thank you Paul, it was a pleasure working with you on the changes you wanted on your Bullfrog Spa.

October 29, 2017

We’re very happy with our hot tub purchase from Best Hot Tubs! There were several reasons why we went with Best Hot Tubs. First, Bill was willing to come out to our home for a free consultation. He gave us ideas of size and placement for the hot tub, and we couldn’t be happier with how the job looks given our relatively small yard. Second, we loved the fact that Bullfrog hot tubs allow your to customize the jet configurations for each seat (what they call “jet packs”). Finally, the quality of both the product and the installation are superb. I used to own another company’s hot tub, and it’s clear that Bullfrog tubs are just better made. After we turn off the tub, the water becomes crystal clear instantly. The dials, etc., are well made. The installation was also professionally done. The workers took the time to get the job done right. In short, we’ very happy with our hot tub and would give our highest recommendation to Best Hot Tubs.

Bill and his team did a first class job. They were professional and detail oriented, and communication was exemplary. Bill also demonstrated a great deal of integrity in his dealings, which I find rare these days. I would highly recommend them to others.

Mr. Renter is a skilled specialist and an affable man. I would use his company again. The work was done well .A++++++

Hot tub works great. Had a problem under warranty and it was taken care of right away. The technician was thorough and professional. I would recommend this business if you are looking for a hot tub. Prices were competitive.

I purchased my hot tub in 2015 at the Windham location in N.Y. My entire experience from point of sale to the service was top notch… No matter what location store I called with a question they were more then happy to help. When it came to service after the sale it was the same way top notch. They were on time, explained everything and made it easy for me.. What more can I say. Except Thank You! as I enjoy my hot tub.

Best Hot Tubs was a pleasure to deal with. They gave us good advise, and kept all promises. When we needed some special accommodations, Bill and his staff would bend over backwards to assist. I would recommend them.

Very happy with both the hot tub itself and the services I have received since it was delivered

Was a pleasant experience

We bought our 6 person capacity hot tub from this firm and have enjoyed it often since. Installation was professional and on schedule. Set up and operating instructions were clear and telephone followup was good. Had a couple of problems with the cover – one they fixed and one (multiple bumps in the vinyl on the underside) is apparently a vinyl/spa chemical issue that is quite and unavoidable. Overall pleased.

I purchased a Bullfrog spa from Best Hot Tubs in May and am very satisfied with my new spa.
I had one minor issue with the “waterfall” feature and Bill and his staff were quick to come to my house and take care of the matter. Bill & his staff are a pleasure to deal with and I will gladly recommend them.

I was very pleased dealing with Bill. I found him to be very helpful. He even gave me his cell number so I can call him direct. Purchasing my Bullfrog hot tub from Best Hot tubs was one of the best things I have done. It has added to our home and our health greatly.

Good service and responds to service calls in a timely manner.
Bill provides good information on how to maintain your spa properly.

Long Island Hot Tub did an excellent job. i had an old Bullfrog hot tub and was looking to replace it (after 15 years!). Bill and his team were great!!! They delivered on time, did a very professional installation job and came by to make sure we knew how to use and care for the new hot tub. I would highly recommend them to anyone looking for a hot tub. And, by the way, Bullfrog is a great product. The jet packs are so easy to move around. My back thanks Bullfrog for their great product!