Reviews from our Customers and Associates
Total Star Ratings Average = 4.8 out of 5
Crisis Averted thanks to Best Hot Tubs!
I am so grateful to Bill and Jack and everyone at Best Hot Tubs for literally saving my tub from disaster. I went to check the ph in the water one night recently and discovered that the water in my tub started to freeze! Panicked I called Best Hot Tubs where I bought the tub and asked for help. After describing the situation, Jack was at my house within an hour assessing the situation. It was dark, freezing and after hours; none of which had any influence on Best Hot Tubs’ determination to help me and save my brand new tub. Jack was on the phone with Bill back and forth testing different possibilities. It was determined that there was a problem with the electric running to the tub. Jack told me to call my electrician to come out – which they did first thing in the morning and they fixed the issue. Jack returned twice after having the electric fixed with helpers and heaters and all kinds of things to save the tub. Jack was in constant contact with me throughout the few days this went and returned for a final visit to check all the plumbing and parts of the tub to make sure nothing internally was damaged.
In all my years I have never received such caring, honest, reliable service from anyone or any company for anything. best Hot Tubs is a truly professional company that cares about their customers immensely – even after the purchase is made.
I wouldn’t recommend ANYONE else except Best Hot Tubs for sales or service – they truly saved my brand new hot tub.
I can’t thank you enough Bill, Jack and everyone at Best Hot Tubs!
Fantastic communication and service!!!
Right from the start we knew we made the right choice with Best Hot Tubs! Our new spa is wonderful but even more so is the fantastic professionalism and service that the Best Hot Tubs team has given us! Bill Renter, our Salesman Bob as well as Matt and Keith have gone above and beyond in helping us as new owners! We are extremely pleased with our experience and will be spreading the word. THANK YOU Best Hot Tubs team! Very happy New customers!
Christine and Devin Cryan
Bullfrog/ Bill Renter/ Great Service,
Bullfrog Hot Tubs and Bill Renter team of associates made it a pleasurable experience to purchase a hot tub. It has been one of the best investments we have made. Their knowledge and expertise is next to none. After having the tub for four years, their service and attention to detail is unmatched. One outstanding feature of the hot tub is low cost of electricity compared to other hot tubs due to the well designed insulation. I would highly recommend this company and their team of people when making you selection in purchasing a hot tub.
A Pleasure to Deal With
Bill Renter and the team at Best Hot Tubs were a pleasure to deal with. They helped us make the most appropriate selection and went all out in getting the product for us in a timely fashion and installed on time. They were especially great at supporting us afterward as we learned the ins and outs of ownership. Thanks Bill and team!
Great Hot Tub Service
The fellows at Best Hot Tubs came to my house to re-position and hook up additional electric for me. They came when asked and did the work quickly and professionally. I would recommend using this company for your hot tub service needs.
We’re Very Happy with Best Hot Tubs
We’re very happy with our hot tub purchase from Best Hot Tubs! There were several reasons why we went with Best Hot Tubs. First, Bill was willing to come out to our home for a free consultation. He gave us ideas of size and placement for the hot tub, and we couldn’t be happier with how the job looks given our relatively small yard. Second, we loved the fact that Bullfrog hot tubs allow your to customize the jet configurations for each seat (what they call “jet packs”). Finally, the quality of both the product and the installation are superb. I used to own another company’s hot tub, and it’s clear that Bullfrog tubs are just better made. After we turn off the tub, the water becomes crystal clear instantly. The dials, etc., are well made. The installation was also professionally done. The workers took the time to get the job done right. In short, we’ very happy with our hot tub and would give our highest recommendation to Best Hot Tubs.
Knowledgeable and Responsible
A First Class Job
Bill and his team did a first class job. They were professional and detail oriented, and communication was exemplary. Bill also demonstrated a great deal of integrity in his dealings, which I find rare these days. I would highly recommend them to others.
Mr. Renter is a skilled specialist and an affable man. I would use his company again. The work was done well .A++++++
Thorough and Professional
Hot tub works great. Had a problem under warranty and it was taken care of right away. The technician was thorough and professional. I would recommend this business if you are looking for a hot tub. Prices were competitive.
I purchased my hot tub in 2015 at the Windham location in N.Y. My entire experience from point of sale to the service was top notch… No matter what location store I called with a question they were more then happy to help. When it came to service after the sale it was the same way top notch. They were on time, explained everything and made it easy for me.. What more can I say. Except Thank You! as I enjoy my hot tub.
Best Hot Tubs was a pleasure to deal with. They gave us good advise, and kept all promises. When we needed some special accommodations, Bill and his staff would bend over backwards to assist. I would recommend them.
Was a Pleasant Experience
Very happy with both the hot tub itself and the services I have received since it was delivered
Was a pleasant experience
We bought our 6 person capacity hot tub from this firm and have enjoyed it often since. Installation was professional and on schedule. Set up and operating instructions were clear and telephone followup was good. Had a couple of problems with the cover – one they fixed and one (multiple bumps in the vinyl on the underside) is apparently a vinyl/spa chemical issue that is quite and unavoidable. Overall pleased.
I Gladly Recommend Them
I purchased a Bullfrog spa from Best Hot Tubs in May and am very satisfied with my new spa.
I had one minor issue with the “waterfall” feature and Bill and his staff were quick to come to my house and take care of the matter. Bill & his staff are a pleasure to deal with and I will gladly recommend them.
Very Pleased Dealing with Bill
I was very pleased dealing with Bill. I found him to be very helpful. He even gave me his cell number so I can call him direct. Purchasing my Bullfrog hot tub from Best Hot tubs was one of the best things I have done. It has added to our home and our health greatly.
Good service and responds to service calls in a timely manner.
Bill provides good information on how to maintain your spa properly.
An Excellent Job!
Long Island Hot Tub did an excellent job. i had an old Bullfrog hot tub and was looking to replace it (after 15 years!). Bill and his team were great!!! They delivered on time, did a very professional installation job and came by to make sure we knew how to use and care for the new hot tub. I would highly recommend them to anyone looking for a hot tub. And, by the way, Bullfrog is a great product. The jet packs are so easy to move around. My back thanks Bullfrog for their great product!