Reviews from our Customers and Associates

Total Star Ratings Average = 4.8 out of 5

Add Your Own Review

 

Nice staff, and many items to choose from.

Nice staff, and many items to choose from.

HS AM
June, 2023

A recommended place

I was in the market for a hot tub and it right here and spent a lot of time with a Salesman who give me a good education on different hot tubs, it was obvious that he knew what he was talking about and wasn’t just trying to BS me to get a sale. A recommended place

Richard Ruggiero
April, 2023

Seven Years of Great Service

I’ve had my Bullfrog Spa for 7 years now and I have no regrets. Still working as good as when brand new. Any issues I’ve had have been minor, needed to replace the control panel once, inexpensive repair, and the service was great. Called Mike directly and he responded immediately. Quality product and service.

Lori Webber
March, 2023

An Employee’s Testimonial

Full transparency, I am a employee of Best Hot Tubs. This company has dedicated themselves to bring me from a novice in the pool/hot tub industry to a professional hot tub technician. I am fortunate to have had a real apprenticeship experience here.
Best Hot Tubs gave me the opportunity to learn in a comfortable environment with support from professionals that have a decades of experience in the field. Truly, the best job I have ever had. It is rare to work for a company that prioritizes customer’s needs before anything else. The values of this company have made me a better person. Thank you Bill.

John Desposito
May, 2023

Great sales and service !

Great sales and service!

Victor Moss
July, 2016

I love my spa!

I love my spa!

GG Investments
April, 2021

Professional and Reliable

Bill and his staff are professional and reliable.
They sell an outstanding product and are excellent to deal with.

Philip F.
April, 2018

I recommend Best Hot Tubs and Spas

I recommend Best Hot Tubs and Spas. They are reliable and do a great job! They making having a hot tub fun and easy

Adrienne Feller
June, 2021

Support has been excellent

I love the hot tub but had difficulty receiving service earlier this summer. But then Diego was hired and now support has been excellent. Thank you!

SleepMD Richard Hamburg
Mat, 2022

EXCELLENT EXPERIENCE WITH KEITH TODAY!!!

EXCELLENT EXPERIENCE WITH KEITH TODAY!!!
Great service and explanations of all the hot tubs they sell.
Highly recommend this store to anyone, and I purchased my hot tub today!!!

Andrew Russo
June, 2021

Best Hot Tub is extremely Knowledgeable and Professional

As a new HotTub owner of 1 month naturally I had lots of questions and concerns as to whether or not it was working properly. From the start the salesman Keith at Best Hot tubs in Farmingdale NY was extremely helpful from guiding us on how to install the filters to proper chemical usage. Then when I still had questions and concerns the owner of Best Hot Tubs gave me his personel cell number stating call me anytime and I did he always answered and assisted me. Finally when I was experincing a very minor valve issue they sent there technican Matt who was extremely patient and knowledgeable, He quickly repaired the issue and then proceeded to teach me how to properly operate my Hot Tub. The team at Best Hot Tub is extremely Knowledgeable and Professional. I highly recommend Best Hot Tub you wont be sorry you went with them.

Ira Greenberg
June, 2020

Excellent Post-Purchase Service

Post-purchase service matters and Bill Renter delivers service! My Bullfrog spa is great, but the instruction manual from the company is very minimal. Bill was good enough to take my call on a Sunday and explain operation procedures that are not adequately explained in the manual.

Alvin S
August, 2019

Superb customer service

Superb customer service. It’s like they are available 24/7! Purchased replacement cover for hot tub. Excellent communication, no waiting, and free delivery. Both team members I worked with were knowledgeable and professional. Would definitely recommend it.

bass sink
September, 2019

Easy to work with!

I bought a STIHL hot tub 18 months ago. Keith was great – answering all of my questions and working with my contractor to make sure the installation went seamlessly. It is VERY easy to operate – and I’m not very technical so ANYONE can operate this hot tub. He worked with my contractor who subsequently built a deck around most of the tub. I’m having a service issue at present – completely my fault – and he is as helpful as ever – despite it being high season in the Hamptons and he just had back surgery. Don’t hesitate – go buy one from Keith. Life is short- get off the fence!

Susan Stang
July, 2019

I highly recommend doing business with them

I am extremely pleased doing business with Bill and his staff at Long Island Hot Tub. The first sign of my good experience was their “low pressure” approach to making sure that you were well educated and informed about your choices for a spa. I did a lot of research and found that their level of knowledge of their product lines and competition allowed me to make a very well informed and productive decision in my choice of the Bull Frog Spa.

It is in the area of Support where they really shine and makes the difference in WHO you buy from. Upon turning the spa on we had some challenges. The circuit breaker was consistently triggering. Bill and Dave spent considerable and diligent time helping to diagnose the problem and consistently provided me with the assurance that the Bull Frog Product was generally without issues. After careful diagnosis, Bill and Dave uncovered that the circuit breaker was not wired exactly to spec by the electrician and provided a path for remedy. When we moved the wired everything worked perfectly.

The level of service I received from the two top people at this company went beyond the norm. Their attention to my challenges; the investment in time and energy; their expertise and diagnostic/service ability were all top notch. Most of all I found their level of caring for the customer to be something that is missing from most of the purchases we as consumers make today.

I felt that doing business with Long Island Hot Tub allowed me to maximize my Hot Tub purchase and experience. I highly recommend doing business with them
Like
Response from the owner8 years ago
Thank you Chris, we appreciate the kind words. Please call us anytime you need us.
Bill- Long Island Hot Tub

Chris Metaxas
April, 2012

I am a very satisfied customer

I purchased a Bullfrog Tub from Long Island/Best Hot Tub. The hot tub is great, the price was good and I am a very satisfied customer. Owning the hot tub for the last 3 years I have had 1 service call that was performed quick and under warranty and have had their guys move the tub when I moved homes. Every aspect of this company has been great from sales, to service, to set up and delivery/moving. I would highly recommend. My next hot tub will be a bullfrog from Long Island Hit Tub.

Andrew Pincus
June, 2018

Very Pleased Customer

I purchased a Bullfrog X7 series spa from Best Hot Tubs in May 2019 during a memorial day sale. Back then I was still planning a major backyard renovation and knew I wouldn’t need the spa for months. Keith offered to take a deposit, order the spa and hold it in their warehouse indefinitely at no extra charge until I was ready for it. In November, I called Keith and scheduled my delivery for the end of the month which was no issue. Upon delivery, there were a few minor cosmetic issues that technician Matt took care of at no charge to my satisfaction. Matt was very helpful in setting up the spa and the first dose of chemicals. I’ve been using the spa for a month now and I love it. It has no problem maintaining temperature in the cold winter weather and the chemicals are easy to maintain with the Frog @ease system Keith recommended. I am a new spa owner and had many questions during the first 2 weeks of use. Keith was easy to reach via email and responded within minutes even on his days off and after store hours. I really appreciated that high level of customer service. I would definitely recommend Best Hot Tubs if you’re in the market for a new Spa. Thanks, guys!

Doniel Simon
June, 2020

I wholeheartedly recommend Best Hot Tubs

I have owned my Bullfrog Spa for 1 year now, best investment in a hot tub. Works great, constant temperature, is very easy to maintain, great quality. Recently spa technician Diego was doing some minor maintenance and discovered broken clips on the cover, he replaced those clips right away. Coincidentally a week or so earlier the cover blew open in a windstorm and broke a plastic hinge cover. Unbeknownst to me he went back to his store to find a replacement part then returned the same day to make the repair. He knew I could not use the hot tub until the repair was done. You just don’t find that level of customer service these days. If you are buying a hot tub I wholeheartedly recommend Best Hot Tubs in Farmingdale. Go speak to Keith, you won’t be disappointed.

Michael Lamonica
July, 2022

Very Helpful Staff

I have been using Best Hot Tubs for 2 years. The staff is very helpful. Joe has helped me a lot and has been overly kind and I truly appreciate the team at Farmingdale. Also had the opportunity to deal with Jack who was also extremely helpful and kind. I highly recommend Best Hot Tubs and Spas. They are knowledgeable, Professional, and honest. They are a great working team!!! Thank you!! They are the BEST!!!

Giovanna Battaglia
June, 2023

Best Hot Tub gets my highest recommendation

I was looking to purchase a Bullfrog Spa based on some research and some recommendations. I contacted Bill and the process was as easy as can be. He is knowledgeable, friendly and polite. I ordered the Bullfrog in October and received it in December of 22. I was not ready to install it until June of 23 due to construction of my new backyard. When I was finally ready to use it, I called Bill and asked him to send his crew over to install the cover lifter, connect the wifi component and give me a little education on owning a spa. Diego came to my home exactly when scheduled and was a pleasure to deal with. Diego did everything he had to do and shared with me a lot of his knowledge of basic maintenance, cleaning, chemicals, etc. He even told me that whoever designed my lift up deck is a genius. (I will take credit for the idea, but give my contractor credit for the details.) He was so impressed that he took pictures and was going to show people how to build a deck around the tub while making access to guts of the tub easy.
Service after the sale is very important in this business and so far they have delivered. I give Bill, Diego, and the team at Best Hot Tub my highest recommendation.

Craig Kandel
July, 2023

Tub repair

I called the best hot tub out of Windham NY to see if they could service my strong spa Jacuzzi. On that day there a service man was in the area and could make it over that day to look at my tub , he said he would call before he would stop in to set a time. After a short conversation setting up an account it was moments later the service man Michael called to confirm the appointment for the service call. He showed up on time inspected all the jets hoses and components of the hot tub, He came up with a solution tighten a couple loose ends and the hot tub is running great leak free and running Like a top, I want to thank the best hot tub out of Wyndham for their service, Michael their service man was professional and accurate on his diagnosis and I’m very happy for the service. I would recommend them to anyone I know who has a problem with their hot tub. Thanks for the great job
Gordon Van Deusen

Gordon T Van Deusen
9/24/2022

Great tub Great service

I purchased my Bull frog hot tub five years ago from Best Hot Tubs in Farmindale
I have used the company for service from day one. The service cost is well priced and let’s one truly relax in hot tub worry free. I find a hot tub more difficult to maintain than a pool.
Hence the need for letting the experts take care of all. You don’t want to feel like you are in a washing machine full of soap. Their maintenance provides a crystal clear, soap free experience. After five years, I had a few issues which were addressed promptly and professionally. Circuit board immediately replaced and leak fixed. I received great service and care from Diego. He is so nice and so professional. Over the years, I have had dialogue with Bill Renter, owner of the company who really cares about his products and aims for every customer to be completely satisfied. You can get a tub with all the bells snd whistles or a generic tub from Best Hot Tubs and will still be treated equally and professionally. Keith McPartland is always ready to make sure that everything is taken care of. So if you want a great tub and great service then indeed go with best hot tubs in Farmingdale.

Sam Moskowitz
June 22, 2021

Covid Lockdown Purchase

As a result of the shutdown, our buying process was a bit unusual. Safety was clearly the utmost concern of Best Hot Tubs, as we were required to make appointments, be alone in the showrooms (masked), and conduct any follow up business over the phone. Despite the fact that we had to wait 6 months for our Bullfrog Spa, (not the fault of BHT!), Bob never made us feel bad for our frequent follow ups to check status of our delivery. Our delivery was flawless, and follow up service has been very good. I’ve texted my ridiculous “newbie” questions, and have received nothing but patient responses. I would not hesitate to recommend the brand or the business. Bullfrog & Best Hot Tubs have our business for life. Thanks Bob! (And Bill!)

Jessica O'Malley
December 13, 2020

Best Hot Tubs Service + Bullfrog Spa = Perfect

Bullfrog!! No issues, best hot tub on the market after researching the construction and price. Bob took cared of the rest and I was soaking right after delivery. Delivery guys were great because it wasn’t easy getting it into my space but they had the perfect innovated dolly to get the job done. No wonder the place is called Best Hot Tubs! it really is a beauty -thank you

frank james
1/6/2020

So patient, genuine and honest

I have to say I consider myself a tough critic and Bob was beyond amazing! Soooo patient, genuine and honest. He knew all of the information about the hot tubs and jet packs. He has a customer for life in us and he is an example of what excellent customer service is and should be! Thank you so much Bob, Bill (who is also fantastic!) and bullfrog spas ! If you are looking for honesty, no pressure and overall a wonderful experience – look no further! Best hot tubs is the place to go!

Jessica Brewer
9/11/2020

Best Hot Tub i couldnt agree more

I want to commend the entire group at Best Hot Tubs in Farmingdale. I have the owner Bill’s number on my phone, he has returned every call i ever made. Keith at this location has always been there to help and advise me as necessary. This entire group are a 5 star support team. The Bull Frog i bought is one of the best investments i ever made. On Thanksgiving i had 6 people in it at 2am. What an addition to your home. Ridiculously easy to maintain and the cost to run is so low you wouldnt even know you had one. I highly recommend the bull frog and the team at Best Hot Tubs.

william ayers
12/17/19

Bullfrog/ Bill Renter/ Great Service,

Bullfrog Hot Tubs and Bill Renter team of associates made it a pleasurable experience to purchase a hot tub. It has been one of the best investments we have made. Their knowledge and expertise is next to none. After having the tub for four years, their service and attention to detail is unmatched. One outstanding feature of the hot tub is low cost of electricity compared to other hot tubs due to the well designed insulation. I would highly recommend this company and their team of people when making you selection in purchasing a hot tub.

Chip Tucker
April 22, 2018

A Pleasure to Deal With

Bill Renter and the team at Best Hot Tubs were a pleasure to deal with. They helped us make the most appropriate selection and went all out in getting the product for us in a timely fashion and installed on time. They were especially great at supporting us afterward as we learned the ins and outs of ownership. Thanks Bill and team!

Chris D
October 2, 2017

Great Hot Tub Service

The fellows at Best Hot Tubs came to my house to re-position and hook up additional electric for me. They came when asked and did the work quickly and professionally. I would recommend using this company for your hot tub service needs.

 

 
 
Comment from Best Hot Tubs “Hot Tub and Spa Experts”
October 29, 2017
Thank you Paul, it was a pleasure working with you on the changes you wanted on your Bullfrog Spa.
October 29, 2017
Paul Lennon
October 2, 2017

We’re Very Happy with Best Hot Tubs

We’re very happy with our hot tub purchase from Best Hot Tubs! There were several reasons why we went with Best Hot Tubs. First, Bill was willing to come out to our home for a free consultation. He gave us ideas of size and placement for the hot tub, and we couldn’t be happier with how the job looks given our relatively small yard. Second, we loved the fact that Bullfrog hot tubs allow your to customize the jet configurations for each seat (what they call “jet packs”). Finally, the quality of both the product and the installation are superb. I used to own another company’s hot tub, and it’s clear that Bullfrog tubs are just better made. After we turn off the tub, the water becomes crystal clear instantly. The dials, etc., are well made. The installation was also professionally done. The workers took the time to get the job done right. In short, we’ very happy with our hot tub and would give our highest recommendation to Best Hot Tubs.

Larry Cunningham
October 1, 2017

Knowledgeable and Responsible

Bill was excellent from the first meeting until completion of the project. From choosing the right jacuzzi to design to installation, the process was easy, enjoyable, smooth and perfect. Bill is super knowledgeable and nice, as well as attentive and responsible. The weekly service is also great–weekly maintenance and emailed reports keeps everything running smoothly. And again, very responsive to questions and concerns. I can’t imagine a better company to purchase, design, install, and maintain a jacuzzi. Everything has been perfect! Bill And Best Hot Tubs are by far the best company around for jacuzzis– great job !
 
 
Comment from Best Hot Tubs “Hot Tub and Spa Experts”
October 6, 2017
Thank you Mr Sano, we really proud of this project. Together we were able to connect your existing deck to your pool area. We were also able to build in the Bullfrog Spa into the landscape using moss rock boulders and your existing plants to hide the Spa’s cabinet . The Bullfrog spa looks custom and built in but is really easily accessed for service. We are glad you are happy with your Bullfrog Spa and our weekly hot tub service!
Bill    
kwsano
September 30, 2017

A First Class Job

Bill and his team did a first class job. They were professional and detail oriented, and communication was exemplary. Bill also demonstrated a great deal of integrity in his dealings, which I find rare these days. I would highly recommend them to others.

 

Comment from Best Hot Tubs “Hot Tub and Spa Experts”
October 4, 2017
Thank you Mr Hirsch. It was fun working on your Bullfrog spa project. Together we created a beautiful oasis in the middle of NYC. It was a pleasure to work with you.
 
H Hirsch
September 30, 2017

A++++++

Mr. Renter is a skilled specialist and an affable man. I would use his company again. The work was done well .A++++++

Dennis Cowan
September 29, 2017

Thorough and Professional

Hot tub works great. Had a problem under warranty and it was taken care of right away. The technician was thorough and professional. I would recommend this business if you are looking for a hot tub. Prices were competitive.

Larry Weiss
September 29, 2017

Top Notch!

I purchased my hot tub in 2015 at the Windham location in N.Y. My entire experience from point of sale to the service was top notch… No matter what location store I called with a question they were more then happy to help. When it came to service after the sale it was the same way top notch. They were on time, explained everything and made it easy for me.. What more can I say. Except Thank You! as I enjoy my hot tub.

Eric Huber
September 29, 2017

Highly Recommended

Best Hot Tubs was a pleasure to deal with. They gave us good advise, and kept all promises. When we needed some special accommodations, Bill and his staff would bend over backwards to assist. I would recommend them.

Paul Fabozzi
September 29, 2017

Was a Pleasant Experience

Very happy with both the hot tub itself and the services I have received since it was delivered

Was a pleasant experience

Bruno Masciana
September 18, 2017

Overall Pleased

We bought our 6 person capacity hot tub from this firm and have enjoyed it often since. Installation was professional and on schedule. Set up and operating instructions were clear and telephone followup was good. Had a couple of problems with the cover – one they fixed and one (multiple bumps in the vinyl on the underside) is apparently a vinyl/spa chemical issue that is quite and unavoidable. Overall pleased.

Stanley Blyskal
September 16, 2017

I Gladly Recommend Them

I purchased a Bullfrog spa from Best Hot Tubs in May and am very satisfied with my new spa.
I had one minor issue with the “waterfall” feature and Bill and his staff were quick to come to my house and take care of the matter. Bill & his staff are a pleasure to deal with and I will gladly recommend them.

Dan C
September 16, 2017

Very Pleased Dealing with Bill

I was very pleased dealing with Bill. I found him to be very helpful. He even gave me his cell number so I can call him direct. Purchasing my Bullfrog hot tub from Best Hot tubs was one of the best things I have done. It has added to our home and our health greatly.

Elyse Keenan
September 15, 2017

Good Service

Good service and responds to service calls in a timely manner.
Bill provides good information on how to maintain your spa properly.

Rod Domingo
September 15, 2017

An Excellent Job!

Long Island Hot Tub did an excellent job. i had an old Bullfrog hot tub and was looking to replace it (after 15 years!). Bill and his team were great!!! They delivered on time, did a very professional installation job and came by to make sure we knew how to use and care for the new hot tub. I would highly recommend them to anyone looking for a hot tub. And, by the way, Bullfrog is a great product. The jet packs are so easy to move around. My back thanks Bullfrog for their great product!

Lonny Schwartz
September 10, 2013